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Hours of Operation: Monday-Friday, 7:00AM-4:00PM Pacific Time
Request a call from an ibs-smart Representative
We are unable to return international phone calls at this time. For inquiries outside of the US, please provide your email address.
Commonly Asked Questions
Is ibs-smart Available Internationally?
ibs-smart is available in several countries and territories through partnerships with the labs listed here.
Please contact the lab directly to inquire about ordering ibs-smart.
We are actively expanding our partnerships. If you would like to stay in touch about the availability of ibs-smart™ in your country, please contact us using the form above.
Where Are My IBS Test Results?
Your results are sent to your ordering provider within 7 days of receiving your blood sample.
Please follow up with your provider to discuss your test results.
For patients using the online prescriber service, results are directly emailed to you within 7 days of receiving your blood sample.
You will have the option to schedule a free results consultation with your telehealth provider.
Does ibs-smart Take My Insurance?
ibs-smart is covered at least in part by many private insurance plans.
If you're interested in asking your insurance about coverage, you can reference PLA code 0164U.
Does ibs-smart Take Medicare/Medicaid?
ibs-smart is covered by Medicare and Medicaid.
Our online prescriber service may not be covered by Medicare or Medicaid. If you would like to use your Medicare or Medicaid coverage, please work with your local physician.
Can You Diagnose My IBS Symptoms?
Ibs-smart measures the levels of two antibodies in your blood known to be elevated in patients with post-infectious IBS (IBS-D or IBS-M). You can learn more here.
If levels of either antibody are elevated in your blood, you can be diagnosed with IBS-D or IBS-M with 96% - 100% positive predictive value.
What Is Post-Infectious IBS?
Post-infectious IBS (PI-IBS) is caused by an instance of gastroenteritis (bacterial infection from food poisoning) that can result in autoimmunity.
You can learn more about post-infectious IBS here.